Getting in

Getting through the door

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Video: getting here and picking up the key

Hit play on the video above. It is the full arrival walkthrough, from the street to the key, so you can watch it once before you are standing there with a suitcase.

Watch it before you get in the taxi, not after. Sorting it out at the door at one in the morning is how a small thing turns into a problem.

  • If the video stalls on a weak connection, let it buffer for a moment and hit play again.
  • Any code comes in the message we send before your arrival, not in the guide. That is on purpose.

Your entry and the lock

Check in is from 3:00 PM and it is self service. You do not have to wait for anyone or pick anything up at an office.

  • The apartment door has a smart lock. Before you arrive we send you the code and how it works, in a separate message.
  • You type the code and confirm. If you get it wrong, do not rush at it: wait a few seconds and start again from the beginning.
  • If the door has not opened by the third try, message us right then. It is almost always one digit, and it gets fixed in a minute over text.

Arriving before 3:00 PM? Ask us. Sometimes it works and sometimes it does not, it depends on that day's cleaning, but we can always tell you what time it will.

If you arrive at night

Late flights are normal here and a late arrival is not a problem. We just want to know it is coming.

  • Read the entry message before you get out of the car, not on the sidewalk.
  • The building is lit and has access at any hour, so the hour by itself does not complicate anything.
  • If something is not working at that time, write anyway. We would rather be awake and know you are in.

If you are driving

The building has its own parking, which in this part of the city is not a small thing.

  • Tell us before you arrive if you are driving, so we can say where to come in and where to leave it.
  • Bahía de la Ascensión is a divided avenue. Check the direction before you turn, because the nearest turnaround can be a couple of blocks back.
  • Mexico City has a program called Hoy No Circula that bans a car from the road one day a week based on its plate ending. It applies to out of state and rental cars too, so check it before you drive, because the fine is real.
  • If the car is a rental, the contract usually tells you the plate ending and which day it is off the road.